Call Statistics Graph

Shelby County 9-1-1
Call Statistics

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While we track many more statistics than shown, this gives you a good idea of the types of calls we receive. A description of each call type is below.


  • Fire / EMS - Required dispatching a fire department or Emergency Medical Agency. Includes structure fires, woods fires, dumpster fires and non-fire events such a power lines down that are handled by the fire department. Most Fire Departments also handle medical calls with a few of exceptions. 
    <Fire Departments> <EMS Agencies>

  • Law Enforcement CAD Events - We now direct Dispatch for the three agencies listed. These events include traffic stops and other Officer initiated activity as well as events called in by the public. <Law Enforcement Agencies>

  • Transfers to Other Agencies - An event that is handled by another Dispatch Center.  A municipal police department or agency from another County may have handled this event.
    <Law Enforcement Agencies>

  • Accidental 9-1-1 Calls - The caller did not mean to call 9-1-1. Often occurs when dialing 991-xxxx numbers or when using a PBX which requires 9 to get an outside line.

  • Other & Improper - Request for information and other calls to 9-1-1 that were not actual emergencies. Requests for highway conditions or weather updates are common improper calls.


Shelby County 9-1-1, 1004 County Services Dr, Pelham, Alabama 35124 (205)439-6911
Copyright 2012