How 9-1-1 Works
Mapping and GIS
Current Bids / RFP
we track many more statistics than shown, this gives you a good
idea of the types of calls we receive. A description of each call type is below.
Fire / EMS
Required dispatching a fire department or Emergency Medical Agency. Includes structure fires, woods fires, dumpster fires and non-fire
events such a power lines down that are handled by the fire
department. Most Fire Departments also handle medical calls with
a few of exceptions.
Law Enforcement CAD
Events - We now direct Dispatch for the three agencies listed. These
events include traffic stops and other Officer initiated activity as
well as events called in by the public.
Transfers to Other
Agencies - An
event that is handled by another Dispatch Center. A municipal
police department or agency from another County may have handled this
9-1-1 Calls - The caller did not mean to call
9-1-1. Often occurs when dialing 991-xxxx numbers or when using a PBX
which requires 9 to get an outside line.
Request for information and other calls to 9-1-1 that were not actual
emergencies. Requests for highway conditions or weather updates are
common improper calls.