Shelby 9-1-1 is primarily funded by a surcharge on telephone
service. The current fee is $1.75 per connection. The fee is
collected by the State of Alabama 9-1-1 Board and distributed
More information can be found at the Alabama 9-1-1 Board's
We also receive fudning from our dispatch contracts with the Shebly Count
Sheriff's Office, Harpersville Police Department, Vincent Police Department
and the City of Vestavia Hills.
(EMD) Dispatchers who receive specialized training can provide
information to callers that often improves the outcome of an
emergency. EMDs can tell someone how to perform CPR or try to clear a
blocked air-way. Often the instructions given are much less
dramatic, such as controlling bleeding or general first aid.
Not all 9-1-1 centers provide EMD, and Shelby County is very proud
to be among those that provide this life-saving service. Just
staying on the phone with callers so they are not "alone"
while awaiting the arrival of responders is a benefit.
All areas of Shelby County are
covered by 9-1-1 service, it does not matter if you live in a city or
unincorporated area, 9-1-1 will provide access to your local emergency agencies.
The Board of Directors of
Shelby County 9-1-1 is appointed by the County Commission from
nominees of the Associations or agencies shown below.
||Chief Tommy Thomas
Retired Pelham Police
Southeast Shelby Rescue
Shelby County is served by an Enhanced 9-1-1 system. The
name, address or location and phone number of the telephone used to dial 9-1-1
is displayed on a computer screen at the 9-1-1 center.
Combining this information with questions asked of the caller, the
Call-Taker determines which emergency agency, or agencies, should
respond to the scene. The department(s) are then notified to respond by
a Dispatcher who has been silently monitoring the conversation. Over
95% of calls are dispatched within 60 seconds of being answered!
Dispatchers are trained to provide pre-arrival instructions to
callers. Medical emergencies are the most common use of pre-arrival