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Shelby County 9-1-1
About Us

Contact Info
How 9-1-1 Works
About Us
Call Statistics
Wireless 9-1-1
Mapping and GIS
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Public Education
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Shelby County 9-1-1 is a division of County government formed by a vote of the citizens in March of 1988. A Board of Directors is appointed by the County Commission to oversee the operation of the 9-1-1 system.

The Board employs an Executive Director to implement the Board's policies and to manage the day to day operation of the system. The Executive Director hires and supervises staff as authorized by the Board to ensure the efficient operation of the 9-1-1 system.

Shelby 9-1-1 is primarily funded by a surcharge on telephone service. The current fee is $1.75 per connection. The fee is collected by the State of Alabama 9-1-1 Board and distributed monthly.

More information can be found at the Alabama 9-1-1 Board's website.

We also receive fudning from our dispatch contracts with the Shebly Count Sheriff's Office, Harpersville Police Department, Vincent Police Department and the City of Vestavia Hills.

Emergency Medical Dispatching
(EMD) Dispatchers who receive specialized training can provide information to callers that often improves the outcome of an emergency. EMDs can tell someone how to perform CPR or try to clear a blocked air-way. Often the instructions given are much less dramatic, such as controlling bleeding or general first aid.

Not all 9-1-1 centers provide EMD, and Shelby County is very proud to be among those that provide this life-saving service. Just staying on the phone with callers so they are not "alone" while awaiting the arrival of responders is a benefit.

All areas of Shelby County are covered by 9-1-1 service, it does not matter if you live in a city or unincorporated area, 9-1-1 will provide access to your local emergency agencies.

The Board of Directors of Shelby County 9-1-1 is appointed by the County Commission from nominees of the Associations or agencies shown below.
County Commission (two) Rick Shepard
Loren Russell
Sheriff's Office Sheriff John Samaniego
Police Chiefs Association Chief Tommy Thomas
Retired Pelham Police
Fire Chiefs Association Chief Wayne Shirley
Chelsea FD
Emergency Medical  Chief Mark Bray
Southeast Shelby Rescue
Emergency Management Chad Scroggins

Basic Operations
Shelby County is served by an Enhanced 9-1-1 system. The name, address or location and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center.

Combining this information with questions asked of the caller, the Call-Taker determines which emergency agency, or agencies, should respond to the scene. The department(s) are then notified to respond by a Dispatcher who has been silently monitoring the conversation. Over 95% of calls are dispatched within 60 seconds of being answered!

Emergency Medical Dispatchers are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions.

A minimum of a shift supervisor and five dispatchers are on duty 24x7x365.

Normal staffing is a Shift Supervisor and seven dispatchers from 7am-11pm, the busiest hours for emergencies.


Shelby County 9-1-1, 1004 County Services Dr, Pelham, Alabama 35124 (205)439-6911
Copyright 2012